“HR & Fourth Industrial Revolution: Dealing with People in the age of Artificial Intelligence”

IILM Graduate School of Management

16, Knowledge Park II, Greater Noida-201 306

28th October, (Saturday) 2017

IILM Graduate School of Management, Greater Noida is in continuous pursuit of all-round excellence in Management Education by narrowing the gap between academia and industry. To that end, IGSM, Greater Noida organized a day-long HR Conference on the theme “HR & Fourth Industrial Revolution: Dealing with people in the age of Artificial Intelligence” on Saturday, 28th October, 2017 at its Greater Noida Campus. A dynamic era of change in the world of work has introduced Fourth Industrial Revolution, which will be shaped by a range of new technologies and innovations like virtual reality, the internet of things, smart robots and artificial intelligence. Advent of machines powered by artificial intelligence has already strongly influenced the work. There are three possibilities in future – machines will replace humans; or it can make people better in what they are doing; or it can invent entirely new jobs. The conference covered a wide range of different horizons related to AI.

Inaugural Session:

The Conference began with a Welcome Address by Dr. Taruna Gautam, Director, IGSM, followed by an introduction to the Conference theme by Dr. Shyamali Satpathy, Conference Chair. Our chief guest Dr. Kamal Singh addressed the students about the dramatically changing business environment where team members have to overcome space, time and cultural barriers to deliver and sustain in the competition. He also highlighted on new information age, internet of things and artificial intelligence are disrupting existing business models and affecting their long term feasibility.

Dr. Singh during his Inaugural session discussed about the challenges that India is facing such as, Firstly, Challenge of leadership – India faces a problem of leadership and we need to work hard to fill the deficit that we are facing today. Secondly, Challenge of Technology Innovation – Technology is changing every second, e.g.; earlier libraries were the only source of information but today google has taken over all sources of information. Thirdly, Challenge of Uncertainty – Uncertainty makes us think differently. We should be prepared for before for the uncertainty strikes us causing more adverse situations to deal. Fourthly, New Changes – Today countries like China, Taiwan, Japan and Korea are among the countries which are advancing in the technologies especially in the area of Artificial intelligence. He also mentioned that the current technological revolution need not become a race between humans and machines but rather an opportunity for work where people recognize their full potential.

The Chief Guest of the Conference Dr. Kamal Singh, Executive Director, UN Global Compact Network

The Keynote Speaker of the Conference Mr. Satyakki Bhattacharjee, Executive Council and CPO, ABP News,

Mr. Satyakki Bhattacharjee elaborated on the broad idea about Artificial Intelligence with its definition and examples. He shares the session of John McCarthy, he said that anything which is not human intelligence is Artificial Intelligence. There is a fear that things like more machines, automation and AI could lead to layoffs, and companies will restructure. These new technologies will impact all disciplines and industries, and even challenge us about what it means to be human. He threw a light on the increase in machines, or human output will decrease in the upcoming era. With growing use of use of machines and more of Artificial Intelligence coming into our lives the criteria required for jobs are changing along with a change in job roles. He also mentioned that automation and digitalization will continue to develop in developing countries like India. What is relevant for each country in this respect is the degree of its technological development and the technological skills of young people who will shape the future of the labour market. Young people in developing countries are optimistic with regard to their professional future.

Both the speakers concluded that in order to get adapted with the change of new technologies we need to explore the impact of technology and advent of machines powered by Artificial Intelligence on work. The session was very interactive and students took deep interest in exchanging ideas with the speakers.

Session 1: Digital Culture Shock: HR’s new role in the age of automation.

After the inaugural session, the conference preceded to its first technical session our 2nd year student Ms Priyanshu Baranwal, moderator of the session, introduced the panel members and gave a brief idea about the objectives of the session.

The first panel member of this session was Dr. Maninder Singh Khalsa. He started the discussion by sharing his own experience in working in different environment. He said that the digital age in context of India has started in 90’s. Then he expressed his views on changes in organization with respect to HR, liquid workforce, and various business models for example: -Uber, changes in employee and employer relationship, shifting of world with our own area of specialization.

Our Second panelist was Mr. P.K. Shrivastava, Head HR, Continental device India Pvt. Ltd. He discussed in the session about the dependence on electronics that has made our lives easier. In today’s scenario people have to learn about technology or else they will be out of touch with the fact moving pace of the world. He also shared his experience, in late 70’s there were no computers when he started working. He faced difficulties at his workplace as he was recruited in a company where computers were produced. He was coming from an Arts student background with little or no knowledge of computers. Post his selection his company guided which help get adaptive to the new technology and was able to work in the company without any difficulty.

Ms. Runa Maitra, Founder & Director, People Talent International was the last panel member of the first session. She continued the session mentioning us to be a change maker rather than a change taker and Indians have more adaptability than any other country. She talked about social entrepreneurship and technology transformations. She also added that artificial Intelligence will impact the world in a positive way more than a culture shock and AI will keep evolving and makes us be ahead of time. The new age managers would be digitally adaptive, connected with the others, will be willing to learn.

Session 2: Employment trends in the context of people and robotics


The second session moderated by Mr. Prakhar Rajoria, 2nd year student, introducing the panel members to the audience.

The first speaker of the second session was Mr. Harsh Raj Jain, Manager Recruitment Ebix Software India Private Ltd. He spoke about the fear about Artificial Intelligence and the fourth industrial revolution. According to him we should welcome the change with the open arms. He mentions that rise of machines has the power to break down traditional barriers in organizations by enhancing their human capital. Manpower needs to be empowered by enhancing their creativity and Emotional Intelligence rather than simply able to follow instructions.

Dr. V.P Singh, Former Advisor (Organizational Development) Patanjali was the second speaker of the session. He continued the session by sharing his own experiences. While some jobs are threatened by redundancy and others grow rapidly, existing jobs are also going through a change in the skill sets required to do them. There is a fear that things like more machines, automation and AI could lead to layoffs, and companies will restructure. He also shared that empowerment will offer all business leaders a more meaningful career and will challenge their traditional vision of leadership.


Ms. Shobha Krishnan, Head HR Sukam Power Systems Limited was the last speaker on this panel. She spoke about her personal experience with company Blue Chip and how she faced the shift from a not digital India to a digital India. She shared how amazed she was with the Internet getting faster or how teller clerks were replaced by ATMs. She explained that one thing that will not change in humans is undesirability and adaptability for a long time. She informed us that now people come with HR skills but will soon be emerged with Artificial Intelligence in HR’s new role.

Session 3: Empowering people with the rise of machines

The third session was moderated by Ms. Jessica Arora, 2nd year student, introducing the panel members to the audience.

The first speaker for the third session was Ms. Geetanjali Saxena, HR Consultant, Sage Global HR. She said that today’s technology is empowering us. She informed that nowadays technology shifts in every 18 months on an average. People who refuse to adopt the new technology often are the ones who loses job. Organizations in future will be very different from today. People are going to be differently managed and that everyone has to adopt the changes and use it for the required purpose. She also shared that the future of automation in the workplace will provide a scope in implementing technology platforms and processes that give employees a great experience and also empower managers to maximize employee satisfaction and performance.

The Second speaker was Ms. Anjalie Chaudhary, GM HR, Organizational effectiveness & Leadership Development, Tech Mahindra. She shared her experience in working with her first job. She mentioned that workforce is 10 lakhs spread over countries and technology plays a crucial part and it makes life easier and automatic in simpler terms. She also talked about sentimental analysis which understands the sentiments as accurately as 70 % through a software. Empowerment will also offer all business leaders a more meaningful career and will challenge their traditional vision of leadership.

Mr. Murlidhar Shyam, Sector head HR Airport, GMR Airports Ltd. was our speaker for the third session. He spoke about the age of artificially stimulated proximity and how we are going to engage our team in AS Proximity. He helped realize the question that how we are ready for the cyber-attacks. He also shared the knowledge on highest level of uncertainty and ambiguity. He mentioned that we need to prepare for ourselves for the dynamics of environment, where technology is changing so quickly.

At the end he concluded by sharing with us the take-away that we should make ourselves capable enough to deal with the changes.

Valedictory Address & Vote of Thanks

Dr. V. P. Singh gave the Valedictory Address focusing on urge to be wiser, thoughtful, and doing a lot more research, to have clear vision. Dr. Singh showed two videos on artificial intelligence and helped us realize that we should not be scared of artificial intelligence and that we should rule over the new technology rather than the technology ruling over us.

Students showed interest and responded with great enthusiasm while putting up questions to the panelists and guests’ speakers. The conference concluded with Vote of Thanks. All those who had contributed in making the conference a success have been acknowledged.

Hr Conference On Organizational Execellence Through The Power Of Human Capital


Date – 7th October 2017

The competitive environment of the 21 century where most competition is global and innovation is the need of the hour, change becomes the core competency of any organization Human Capital can play an important role in helping organizations achieve change. Human Resource has always been central to organization. Today, it has taken on an even more central role in building a firm’s competitive advantage. The dynamics of change becomes one of the central facets of any business where the role, function and process of Human Resource must be redefined in the context of change. Human Resource Strategies and practices explain how to manage the transition smoothly, rapidly and successfully and make the organisation competitive and reach excellence. For every organization, human resources (HR) are like their treasured assets. In order to faster the employee performances, efforts should be directed to treat them carefully and effectively. Every entity wants to attract and retain talented employees to work for them at top levels. Hence, it is very difficult to achieve organizational objectives without managing human resources effectively.

The International Conference oriented to highlight the importance of human resource management for every organization be it government or private. There is no doubt that the conference has brought out the essence of the theme “Organizational Excellence through the power of human capital” in all its aspects and that too in a brilliant manner. The theme is so relevant in today’s context especially when HR as a function is facing lot of challenges and transition.

There was a time when employee management was once referred as workforce management, and then transformed to Personnel Management. Later the same transformed into human resource management and then Human Capital. And now it is Talent Management. In some organization HR is referred as Business partner and that is more strategic in nature. No doubt, HR has now become more dynamic and crucial to the success of the organization in creating excellence. And increasingly the organizations have started realizing that any mistake on this could be a costly one.
We had many leaders from different industry giving their views and perspective on the dynamics of HR. It is very interesting to note that these views came from multiple industry right from an Aircraft manufacturing company, Consulting, Insurance, Consumer durables and to Software

IILM Institute for Business and Management,Gurgaon organised an International HR conference on the topic:“Organizational Excellence through the Power of Human Capital” on 7th October 2017.

The day of conference began with all zeal and extol by lighting the lamp in the presence of our esteemed guest, Dr. Aquil Busrai, Mr, Anshu, Mr. V.P.Singh, participants from the corporate and academic sectors along with the IILM members.


Dr.Sujata Sahi lighting the lamp


Dr. Aquil Busrai lighting the lamp.

Conference started with the welcome speech given by Dr.P. Mala Rvizhi, Director Academics, IILM. She extended her warm welcome towards all the respected speakers of the conference with all fervour of gratitude and gaiety.
Starting with the conference topic “Organizational Excellence through the Power of Human Capital”, Dr. Pinky Goswami briefed the objective of the conference and gave a brief recapitulation of the HR Conference of 2016. In her speech, she stressed on giving importance to the concept of collective intelligence in order to bring about organizational excellence. She also remarked the need to cultivate a strong sense of team spirit, wherein each member will complement each other for organizational success.


Dr. Pinky Goswami addressing the audience

Keynote Speaker:

Dr. Aquil Busrai, our esteemed Key note speaker – A man with exceptional knowledge about Human Resource and having an array of experience serving in the field of HR for more than 4 decades.Today, Mr Busrai owns his own consulting firm named “Aquil Busrai Consulting”. Mr. Busrai keeping his view point stated “Improvise-Adapt-Adopt” and deal with status quo of technology advancement, keeping hands on now HR people recharge the human capital for organisation.


Plenary session: Leading the conference ahead plenary session begins.

Mr. Paramjit Singh Lamba, AVP HR, Orient Craft Pvt. Ltd. addressed the audience in the Plenary Session about the skill sets required for the future. He discussed about work life in future in which he told about the attributes which a company would be looking in a candidate in the future including social intelligence, new media literacy, etc. He also told how the export sector is the most affected sector by recent government reforms.

Mr. Dhananjay Singh, Director General NHRDN putting his view point said that focussing on Investing in good habits and ability to work in a team is all about organizational excellence through human capital.

Mr. V.P.Singh, Advisor OD Patanjali Ayurveda Ltd , Human capital leader with proven credentials for building process driven, people centric & customer focused organisations continued the session and said that “Fanatic discipline; Monomaniacal Creativity that is empirical and Productive Paranoia are required to be great”.

Mr. Ashutosh Anshu, General Manager, Head HR, Hitachi India addressed the session and enlightened the young PGDM students with his viewpoint. He said, “You can’t do today with yesterday’s methods and be in business tomorrow”. He also spoke about how to adopt today’s changes into our everyday lives. He stressed on the point of “ASK”, Attitude, Knowledge and Skill.

Session 1: Raising the Bar of Human Resources Management

Dr. Saima Rizvi, session moderator for the session welcomed the entire respected HR professional and talked about how Humana Resources Management is raising its bar from traditional shift to Strategic shift in the modern age.

Speakers of the Session were:

Ms. Ruma Batheja: Head Human Resource Knowledgetics and she talked about “Raising the bar through Inno-Create People Management Skills; Collaborating Humanity and Technology; Emotional and Organizational wellbeing.”

Mr. Gautam Rao: AVP Max Life stated”Four pillars required to raise the HR bar

1. Build Talent Pipeline and Capability
2. Enhance Business Performance
3. Innovate HR Excellence
4. Inspire Engagement”.

Corporate Paper presenter: Ms Shefali Bahi shah, Head HR Exicom presented a paper on “Impact of Organizational competencies on organizational performances in manufacturing industry”

Student Speakers: Sefali Mittal (PG 2017-2019, IILM Gurgaon) spoke on the changes in HR from the traditional world to the world of the Millennial. Ms. Ruchi Singh (PG 2016-2018, IILM Gurgaon) spoke on how technology becomes a boon to the world of HR.

Session two: Redesigning workforce for 21st Century Manager

Dr Vidhisa Vyas, session moderator for the session briefed the session explaining the need and redesigning demand for the workforce and work culture in 21st century

The session picked up steam with the topic 21st century manager Ms. Divya Jain, Director Grant Thornton talked about the Workplace for the Human Age. She said today’s workforce is even more powerful than their company itself. They decide the fate of the company and are very keen on learning. Hence, the most required thing in today’s era is an open and honest feedback which can lead to the betterment of the workforce which in turn can increase the output.

Ms. Anju Sabhrawal, Founder and CEO, People Bridges talked about Well-developed and embedded cultures that are the key to redesigning the workforce.

Mr. Ajay Mehra, Managing Director in South Asia of Airbus. He expressed how we first need to identify ourselves and then other employees as an HR manager. First we need to follow and then only implement the rules. He also talked about the sustained expansion of the service industry in today’s era.

Paper Presenter: Ms.Monika, Junior Research fellow from Jamia Millia Islamia presented a research paper on workplace spirituality and its impact on workforce. She emphasized how employee satisfaction is more important than consumer satisfaction.

Student Speaker: Charu Goswami (PG 2016-2018, IILM Gurgaon) talked about how vision leads the company. Whatever is the employees’ vision about his life is sufficient to judge his role in the company.
International student Paper Presentation: Neil from Sweden said, “Human Resources is the most important in India as here there are too many people involved as opposed to developed lands where more machines are involved”.

Session 3: Managing People Performance through HR Analytics


Organising Team

This session focused on people performance through analytics that is so critical in today’s competitive job market with Dr. Sona moderating the session.

Mr. Deepak explained how we are between a cusp of technology and globalization and in the middle is HR. He also said whatever was difficult for the computer to understand has been made easy by humans through emotions. Hence, it is important to understand the needs and sentiments of the employees for better performances.
Mr. Gaurav Bakshi, Co-Founder and Managing Partner explained how predictive analytics in HR is the need of the hour today. He said future skills, future needs are to be anticipated by the HR keeping in mind both inside and outside factors.

Similar views were expressed by Ms. Malabika Bose, HR Head, Blackberry. She shared a quote relating to whatever gets measured gets managed and whatever gets managed gets executed. She also gave insight about the three stages of HR analytics namely predicting, analysis and reporting.
Ms. Prerna spoke about the transparency needed in the culture of the company which can only be brought by the HR.Towards the end, Mr. Siddharth Dutta a first year PGDM student presented a paper in which he focused on the Maslow’s theory in the Indian Context.

We, at IILM consciously make an effort to bring the industry and academia together, through such conferences and we will continue to strive for the same in future. On the behalf of IILM gurgaon, Prof Siva Ram Krishna delivered the vote of thanks to all the privileged guests, corporate jargons and students of IILM for their contribution in making the conference all a grand success.


Organising Team

Conference Patron: Dr. Sujata Shahi
Conference Chair : Dr. Pinky Goswami
Conference Scientific Committee: Dr. P.Mala and Dr. Saima
Student Core Committee Members:
PG1: Shefali Mittal, Massom Garg, Nayan Saluja, Megha Mathur, Manan Porwal,Rishabh, Chirag, Alisha Suraj Gulati, Ketan Patwari, Harshit, Aman Godaria,Venika
Social Media Team : Ruchi Singh,Sunit Raj, Harbind Singh, Priya Gupta (PG 2016-2018)
Report Compiled By : Dr. Pinky Goswami, Prof. Rachna Madaan, Ms. Manya and Ruchi Singh (PG 2016-2018).